Privacy Policy

The GrovetreeOnline Privacy Policy is designed to assist you, our client, in understanding how we collect and use the personal information you provide to us, and to help you make informed decisions when using the website and all of our related services therein.

Contact Information
To request a correction or deletion of your private information, or if you have any questions and general comments about this privacy policy, please contact us via E-mail:

Mailing address:
78 Rivalda Road
Toronto, ON
M9M 2M8

Phone: 416-745-9000
Fax: 416-740-6164

What Information Do We Collect?
When visiting the GrovetreeOnline Website, you may provide us with two types of information: personal information you voluntarily choose to disclose that is collected on an individual basis such as name, address, email address and credit card information and Website use information gathered on a collective basis as you and others browse our Website.

Personal Information You Choose to Provide
Registration Information

You will provide us information about yourself, your firm or company and your practices when you register to be a client of GrovetreeOnline, register for certain services or register for e-mail newsletters and alerts. You may also provide additional comments on how you see GrovetreeOnline serving your needs and interests.

E-mail Information
If you choose to correspond with us through e-mail, we may retain the content of your e-mail messages together with your e-mail address and our responses. If you use GrovetreeOnlines E-mail this page” feature to send a copy of that page to someone else, your e-mail address will appear as the sender of the e-mail. Both your e-mail address and the recipients e-mail address will not be used for any other purpose. GrovetreeOnline does not store this information as it is used for the sole purpose of sending this one-time email.

How Do We Use the Information That You Provide to Us?
We use personal information for purposes of managing and expanding our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Website, new services and special offers we think you will find valuable.

GrovetreeOnline allows you the choice to opt-out of having your information used for purposes not directly related to our site, when we ask for the information.

Until you explicitly opt-out, GrovetreeOnline considers you in the opt-in category. If you do not wish to receive any promotional or marketing e-mails and/or surface mail marketing letters, you may opt-out of receiving those communications by using the opt-out mechanism on the e-mail message, or by sending an e-mail with the subject line Unsubscribe” to or contact a Customer Service Representative at 416-745-9000.

Website Use Information
Tracking Technologies
We use cookies to establish Internet browser session state. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

Analytics / Log Files
As is true of most Websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We do not link this automatically collected data to other information we collect about you.

Sharing Information with Third Parties
We do not share, rent, or trade PII with third parties for their promotional purposes. We will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell your personal information to third parties.

We also use third parties to facilitate our business, including, but not limited to, sending e-mails and processing credit card payments. In connection with these offerings and business operations, our partners and other third parties may have access to your personal information for use in connection with business activities. These companies are authorized to use your personal information only as necessary to provide these services to us.

E-mail is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by e-mail. The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number, national ID, personal health information) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

How Can You Access and Correct Your Information?
If your personal information changes or if you no longer desire our service, you may correct, update, delete/remove, or deactivate it by e-mailing or by calling 416-745-9000. We will respond to your request for access within 30 days.

 Your Consent
By using our Website you consent to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our Website to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page prior to the change becoming effective.

Customer Surveys
From time to time, GrovetreeOnline may conduct customer satisfaction surveys concerning the certification process and usability functions related to our Website, or any other future service we may provide, in order to improve our services and programs. We welcome member feedback, always, but the contact information requested in the surveys is optional. We also occasionally share this survey data with third parties, but only in a cumulative, statistical format, without disclosing any personal or identifying information of GrovetreeOnline members.

Data Retention
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Changes to the Privacy Policy
We may occasionally update this Privacy Policy. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting the personal information we collect. Your continued use of the Website constitutes your agreement to this Privacy Policy and any updates.